Contact Betsson Support | Help & Feedback

Customer support channels

The primary customer support channel is the in-app help section, accessible from the app’s main menu. The in-app help is the right place to get help with account, deposit, withdrawal, or contest issues. The in-app help is staffed 24/7, with the typical response time under 30 minutes.

The email support channel is [email protected]. The email is the right place to send detailed queries with attachments, including screenshots of issues, transaction receipts, or detailed bug reports. Email responses typically arrive within 4-6 business hours.

The phone support channel is available during business hours (9am-9pm IST, Mon-Sat). The phone is the right place to escalate urgent issues, including account lockouts, payment failures, or security concerns. Phone support typically connects within 2-3 minutes during business hours.

Editorial corrections and feedback

For editorial corrections, the right channel is the contact form on the website. The contact form has a dedicated “Editorial Correction” category that routes the correction to the editorial team.

For general feedback, the right channel is the contact form or the social media accounts. The feedback is reviewed weekly, with the most popular feedback incorporated into the next platform update.

For feature requests, the right channel is the contact form with the subject line “Feature Request”. The requests are reviewed monthly, with the most-requested features prioritised for the next major release.

📷 About this image: Visual illustration of editorial corrections and feedback for the betsson platform.

Partnership and business enquiries

For partnership enquiries, the right channel is [email protected]. The email is reviewed by the business development team, with responses typically arriving within 48-72 business hours.

For press and media enquiries, the right channel is [email protected]. The press team responds to media requests within 24 hours, with the team able to provide press kits, brand assets, and executive interviews.

For legal and compliance enquiries, the right channel is [email protected]. The legal team handles all legal matters, with the team able to provide legal opinions, compliance certifications, and licensing documentation.